Social Semantics-enabled Enterprise 2.0 Collaboration

Companies are moving towards new communication and collaboration systems (Enterprise 2.0) that resemble the consumer web platforms such as Facebook and Twitter. Developing a secure, real-time, and social collaboration platform (such as 7Geese that is being developed by Paltech Solutions) brings together cross-functional teams and creates synergy to allow the company to better achieve its objectives. The main objective of a social collaboration platform directly aimed at industrial settings and dispersed organizations is to reduce the need for face-to-face meetings, the reduction of information exchange over continuous back and forth email messages, enhances the just-in-time and right connection between collocated and remote employees, and the distribution of important updates and vital information about critical people, tasks, and goals to the parties of interest.

The plan for this research project is to undertake research activities in the following three main areas:

  1. All Source Management and Integration – the major first step in our research plan is to look at various methods and techniques for the proper integration of organizational information that are accumulated from different sources. Although most of organizational data are somewhat structured, they are mostly heterogeneous. We would like to investigate the applicability of advanced data integration techniques such as PAYGO. Our work will include the examination of the possibility of creating mediated schemas, semantic mappings, and query reformulation and federation techniques for  the purpose of data integration;
  2. Social Search and Information Sifting – various recommendation algorithms have already been developed that allow for the suggestion of relevant pieces of information to the target user. Frameworks such as Sugestio, Easyrec, and Strands Recommender already exist that incorporate leading edge recommendation techniques, which operate based on both content-based and collaborative filtering-based approaches. We are interested in exploring the possibility of employing effective recommendation techniques for the purpose of filtering, organizing and disseminating important organizational information in alignment with organizational objectives on a per employee basis within the 7Geese Enterprise 2.0 collaboration platform;
  3. Social Incentive Mechanisms: since much of the organizational information are critical and sensitive, information sharing mechanisms need to be aware of the social trust mechanisms that will evaluate the social interaction of the organization participants in organization information sharing activities, e.g., validity of shared information, timeliness of responses, and degree of participation in the collaboration platform. Social incentive mechanisms including the use of computational trust and reputation systems are already in use in many online communities such as PersonRatings.com, epinions.com, amazon.com and Yelp, Inc., among others. We are interested in investigating whether social incentive mechanisms will actually enhance the collaboration between the employees of an organization within an Enterprise 2.0 collaboration platform and if so, what could be the fundamental elements of such an incentive mechanism?

Sponsors:

Natural Sciences and Engineering
Research Council of Canada
Paltech Solutions